Being a business leader and hotel owner can be a rewarding career. However, it’s not always an easy job and will require hard work and dedication. Keep in mind that being in hospitality means that you’re in the people business. You must be able to impress and delight guests and make them feel motivated to return in the future. Your goal is to set yourself up for a lucrative career in the industry. Therefore, it’s wise to review these 4 tips for mastering the art of running a successful hotel.
By Team Savant
Image: visualsofdana
1. Setting Up Comfortable & Attractive Sleeping Rooms
One tip for mastering the art of running a successful hotel is to set up comfortable and attractive sleeping rooms. It makes sense to invest in this aspect since the reason your guests are there is to get a good night’s sleep. Have comfortable bedding and pillows to make sure the room is spotless upon arrival. You will also want to make sure you have certain perks in the room, such as free Wi-Fi, a coffee maker, and somewhere they can keep their cash and valuables. In this case, work with a trusted hotel safe manufacturer to order them in bulk. You can decide if you want the closet-shelf solution or an in-wall safe.
2. Having Friendly & Knowledgeable Staff
An important aspect of being able to run a successful hotel has to do with your staff and who you choose to hire. Be picky and hold interviews for potential candidates so you can select the right person for the job. You want staff who are not only professional and personable but also a good fit for the hotel company culture. You need people on your team who won’t get flustered when working with a difficult guest or when the hotel is very busy and there’s a lot to get done. It’s important to create a positive hotel environment and workplace culture where people feel supported and confident in their abilities.
3. Ensuring Guest Satisfaction
You can master the art of running a successful hotel by ensuring guest satisfaction. This is your chance to create a memorable guest experience and drive positive word-of-mouth for your business. Provide excellent customer service and not only meet expectations but go above and beyond to exceed them whenever possible. Offer them outlets to provide feedback so you know how you are performing and can identify areas of improvement. Some ways to improve guest satisfaction include keeping a clean hotel, answering questions promptly, and having a quick check-in process.
4. Offering Attractive Amenities
Your guests are at your hotel to enjoy themselves. They may not be in the mood or motivated to leave the premises. In this case, it’s important to offer attractive amenities for them to take advantage of. This can include having a swimming pool and hot tub, several restaurants to dine at, and a game room to have some fun in. Many guests will also want to break a sweat and have somewhere clean and safe to fit in a good workout. Amenities are a chance to delight your guests as well as allow your hotel to stand apart from your competitors.